Do you have your STARS representing you? Do you know just how much this can affect your success….or your failure? Your Revenue? Your Profit? Would you be impressed by your staff if YOU were YOUR customer? During this session, Joe will help you explore the realities of your selection of staff who will be receiving your customers…in person, on the phone, and everywhere your business might be represented. Not only is your staff selection process critical to your business, how you coach them and inspire them to do their best is equally as important.