Customer Service at Its Finest

Saturday, March 14, 2020 4:00 pm–5:00 pm Spanish Suite

In today’s world, clients are expecting more than just friendly staff who provide great care for their pets. The value of exceptional customer service cannot be underestimated in creating a lifelong client. ┬áThis session with cover the importance of creating exceptional customer loyalty through the delivery of an exceptional client “experience” using various touchpoints and service techniques, finding the right staff to provide such an experience, creating and using loyalty-building verbiage and how to create a lifelong client that spans the lifetime of the pet owner and not just their pet.


Stephanie Shipley, CPACP, CPACO

Paw & Order Inc. and Higher Paws, CEO