Virtual Bundle A Bonus Content
Name That Spot: Knowing Your Anatomy
Dr. Cliff Faver
Anatomy class is not just for veterinarians and biologists. It is the way we as pet professionals can communicate so we understand better when we see problems or to explain points of reference for a groom. Come learn from a veterinarian (made simple) how to use the anatomical terminology effectively to communicate.
Pricing Simplified: Learn to Earn Your Worth
Learn to implement pricing strategies for your Pet Services which stand the test of time and economic pressure. Price increases? No problem. Are customers driving your pricing structure? A thing of the past. Learn strategies that unlock the mysteries of pricing, allow you to set prices that make your business profitable, and control your destiny with proper pricing.
Virtual Bundle B Bonus Content
Check Them Out Before You Check Them In
Dr. Cliff Faver
Every pet that comes into your salon should have a condition check (by the groomer) PRIOR to checking it in and the owner leaving. Learn critical signs or observations to look for, what you can say, and reasons why you may want to refuse the groom for that day. If something goes wrong during the groom it could cost you by far more than what you might make from the groom so learn what risk management is, and how it applies in this situation.
Handling Bad Reviews: With a Winning Attitude
Every business eventually faces the dreaded bad review. Handling bad reviews with class and style is an art- and this class will teach you how to navigate the treacherous waters of Google, Yelp, and Facebook reviews. You will learn how to craft appropriate responses- emotional, non-emotional, factual, humorous, and many more. Your public response (or lack thereof) to your reviews can be a powerful tool in traversing social media and maintaining your reputation. Learn to respond with passion and confidence and represent your business in a professional manner.
All 4 bonus sessions are available in the Full Access Save My Screen Bundle.