Providing Quality Boarding Care

Sunday, March 10, 2019 8:00 am–9:00 am Italian Suite

Having owned and operated a full-service pet care facility from 1998 through 2013, Charlotte knows that providing quality boarding care is the common vision we all strive for in the pet care services industry. Pet care facility owners have a passion for pets and an intense desire for their business to be successful. Often what we find is the daily challenges of operating a business, can at times be overwhelming and place demands on us that distracts us from our focus and effort toward this goal. At times we think we’ve achieved it, only to find that the staff have allowed it to drift away from what our standards and expectations were.
In this session Charlotte will address specific methods, procedures and efficiencies that can ensure an improved quality and consistency of care. She’ll also address specific staff education, training and engagement processes that can be implemented to bring quality care to a level of consistent pet and customer experience that maximizes the customer response to the services you provide.


Charlotte Biggs